Location: Johannesburg, Gauteng

Closing date: 18 March 2024

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities:

• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client 

Requirements:

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Key Attributes:

• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skill
• Good Telephone etiquette

APPLY HERE