Location: Johannesburg, ZA
Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
Minimum experience of 6 – 12 months in call centre environment.
Admin