Requirements:

Grade 12 and recognized Diploma in Office Administration / Relevant Customer Service

Qualification or equivalent

coupled with at least 2 – 3 years experience in a call centre environment

●Recognition of Prior Leaning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.

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Essential criteria:

●Knowledge of customer service principles ●Excellent data capturing and typing skills ●Active listening

●Verbal and written communication

Skills

●Ability to handle stressful situations

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●Ability to manage time efficiently.

Key Performance Areas:

●Verify information and update client?s details

●Manage and resolve customer complaints ●Provide information and updates to clients regarding their applications

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●Identify and escalate issues to supervisors ●Attend to social media platforms as and when required

●Follow up on customer calls as and where necessary. 

APPLY HERE