Requirements:
Grade 12 and recognized Diploma in Office Administration / Relevant Customer Service
Qualification or equivalent
coupled with at least 2 – 3 years experience in a call centre environment
●Recognition of Prior Leaning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential criteria:
●Knowledge of customer service principles ●Excellent data capturing and typing skills ●Active listening
●Verbal and written communication
Skills
●Ability to handle stressful situations
●Ability to manage time efficiently.
Key Performance Areas:
●Verify information and update client?s details
●Manage and resolve customer complaints ●Provide information and updates to clients regarding their applications
●Identify and escalate issues to supervisors ●Attend to social media platforms as and when required
●Follow up on customer calls as and where necessary.
Admin