Closing Date 2024/04/26
Location – Town Durban
Location – Province KwaZulu-Natal
Job Purpose
The provision of telephone answering service for customers reporting electricity faults.
Key Responsibility Areas
Answering of telephone calls from customers reporting electricity faults within the Region.
• Accurately recording and capturing faults and direct to appropriate LV control officer for action.
• Provides assistance to other regional clerks providing the same service.
• Responsible for carrying out filing and general clerical duties.
Competencies
• Ethics and Professionalism
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Communication
• Client Orientation and customer Focus
• Learning Orientation
Essential Requirements
Grade 12 (NQF Level 4) or equivalent.