Closing Date 24 February 2023
Location Durban, KwaZulu-Natal
Job Description
Hollywoodbets has exciting opportunities for X 13 Customer Service Consultant Helpline to be based at our Umhlanga office in Durban. This position is responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
Minimum Requirements:
- Willingness to do shift and weekend work.
- A minimum of 6 months customer service experience.
Responsibilities:
- Team members login at least 15 minutes prior to the startup of a shift.
- Address queries on betting information – Authenticates the account holder and provides up to date bet information to account holders.
- Answer any customer questions regarding possible problems with their accounts.
- Markets the brand, builds and establishes rapport with the customer.
- Meet daily/weekly/monthly targets.
Skills and Competencies:
- Exceptional Written Communication and Strong command of the English language.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving skills.
Please note that only candidates who meet the stipulated minimum requirements will be considered.