Safair Operations, operating as FlySafair has vacancies for Call Centre Agents at our Head Office in Bonaero Park. The successful applicants will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre.
RESPONSIBILITIES:
– Receive calls from customers / passengers;
– Deal with problems such as delays, cancellations etc;
– Explain processes to customers and assisting them where necessary;
– Work in a team and longer than normal hours (shift work);
– Deal with confidential information;
– Communicate with customers both verbally and in writing.
REQUIREMENTS:
– Grade 12;
– One (1) to four (4) years’ experience in a Call Centre Environment;
– Travel or relevant qualification will be an advantage;
– Valid Covid-19 vaccination card;
– Excellent communication in English – speak, read and write;
– Solid computer literacy;
– Excellent phone etiquette;
– No criminal or credit record;
– Able to work on weekends, public holidays and flexible hours as required;
– Own transport would be an advantage.
SHIFTS:
– 07:00 – 16:00
– 08:00 – 17:00
– 09:00 – 18:00
– 10:00 – 19:00
– Includes weekends and public holidays.
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